The Albany Health Management Associates Team

Patricia Fennell, MSW, LCSW-R, is CEO of Albany Health Management Associates, Inc. She is a therapist, speaker and author on chronic illness, trauma, criminal justice and the Fennell Four-Phase Model of understanding and coping with long-term illness. She has authored three books on chronic illness: The Chronic Illness Workbook: Strategies and Solutions for Taking Back Your Life; Managing Chronic Illness Using the Four-Phase Treatment Approach; and The Handbook of Chronic Fatigue Syndrome. She has also written numerous scholarly and lay press articles, including the chapter on Chronic Illness for the Encyclopedia of Social Work. Read more >

Terran Bayer is the owner of Westway Studio and is the graphic and website designer for AHMA. She holds a BS in Electronic Media, Arts, and Communication from Rensselaer Polytechnic Institute in Troy, New York. Terran lives in San Diego, California.

Monica E. Biggs, EdD is an organizational development specialist with more than 20 years of experience as a manager, teacher and consultant. She brings a solid understanding of organizational and team dynamics and is a skilled group facilitator. She combines those competences to help organizations build interdisciplinary teams that are not only high performing but also create an environment in which each person's diversity can be effectively leveraged. She works with a variety of healthcare, corporate, university and community-based organizations to address diversity at all levels of a system and to facilitate educational experiences that examine issues of inclusion at the individual, group, team, organizational and community level. She holds an EdD in Human Resource Development from George Washington University and a MS in Human Resource Development from American University.

Bill Cosgrove serves as webmaster and fulfillment manager for AHMA's website and book sales. Bill is semi-retired from a career in the book industry. He lives in the mountains of western North Carolina.

Edward Holohean, MS, is a research scientist skilled in project development, information dissemination, development of operational hypotheses, definitions of theoretical questions, literature review, instrument development, psychometric theory, sampling theory, exploratory and statistical data analysis, and graphical representation of quantitative data. He holds a BS degree in Experimental Psychology and a MS in Biometry and Statistics from the School of Public Health at the State University of New York at Albany. For 18 years he served the Research Foundation for Mental Hygiene and the New York State Office of Mental Health. In addition, he has served as a consultant for varied academic and professional organizations. He is the author of numerous scholarly publications and an experienced speaker at academic, professional and governmental presentations and conferences.

Jon S. Rice, LCSW-R, AHMA Senior Clinician, has experience working with victims of sexual abuse, behavioral problems, interpersonal conflict and chronic illness. His forensic and child welfare work includes clinical assessment and treatment, training and consultation, and he has worked with social services, probation/parole and family court. He is a licensed trainer through the International Institute for Restorative Practices, promoting holistic responses to trauma, loss and interpersonal conflict. Jon is a member of the National Association of Social Workers and serves as Co-Chair of New York State NASW's Advocacy and Governmental Relations Committee. He is an appointed member of the Restorative Justice Commission of the Roman Catholic Diocese of Albany, N.Y. and is a volunteer with New Yorkers for Alternatives to the Death Penalty.

Amy Stiffen is Director of Case Management Services for Albany Health Management Associates, Inc., where she has worked since 2000. She is a graduate of Bradford College with a degree in marketing, and has worked in the fields of online media, healthcare and legal services.

Vicki Walker guides Albany Health Management Associates' public relations, marketing and research programs. She has advised numerous organizations, researchers and individuals on topics such as grant seeking, proposal writing and topic selection, as well as public policy program planning and execution. Ms. Walker spent 10 years on staff with the Chronic Fatigue and Immune Dysfunction Syndrome (CFIDS) Association of America, where she served in many capacities, including editor, research program director and grassroots advocacy program manager.